Privacy Policy
Last Updated: March 2026
1. Who we are Drop Wellness ("we", "our", "us") is a fitness studio located at 2B Grasmere Road, Worksop, Nottinghamshire, S81 0NH. We are the data controller responsible for your personal information. If you have any questions about this policy, contact us at support@dropwellness.co.uk.
2. What Information We Collect We collect information you provide when you create an account, purchase a membership or class pass, book a class, contact us, or sign up to our mailing list. This includes your name, email address, phone number, payment details (processed securely via our payment provider), and health information you voluntarily share relevant to your participation in classes. We also collect technical data such as your IP address and browser type when you use our website or app.
3. How We Use Your Information We use your information to manage your membership and class bookings, process payments, send booking confirmations and reminders, respond to your enquiries, and improve our services. Where you have given consent, we may also send you marketing communications about classes, offers, and events. You can withdraw this consent at any time.
4. Legal Basis for Processing We process your data on the following legal grounds under UK GDPR: performance of a contract (to fulfil your membership or booking), compliance with a legal obligation, your consent (for marketing communications), and our legitimate interests in operating and improving our business.
5. Health Information If you voluntarily share health or medical information with us to ensure we can support you safely in classes, we treat this as special category data under UK GDPR and process it only with your explicit consent. This information is kept confidential and shared only with the instructors who need it to ensure your wellbeing.
6. Who We Share Your Data With We do not sell your personal data. We share data only with trusted third-party service providers who help us operate our business — including our booking and membership platform, payment processor, and email service provider. All third parties are required to handle your data securely and in accordance with UK GDPR. We may also disclose data where required by law.
7. How Long We Keep Your Data We retain your account and booking data for as long as your membership is active and for up to 6 years afterwards, in line with our legal and financial obligations. Marketing consent records are kept until you withdraw consent. You can request deletion of your data at any time (see Your Rights below).
8. Cookies Our website uses cookies to enable core functionality, analyse site usage, and personalise your experience. You can manage your cookie preferences at any time using the cookie settings panel on our website. For more detail, please refer to our cookie consent tool.
9. Your Rights Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data, object to or restrict how we process your data, and request a copy of your data in a portable format. To exercise any of these rights, contact us at support@dropwellness.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Data Security We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment information is processed securely through our payment provider and is never stored on our systems.
11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@dropwellness.co.uk.